| Call Center Agent - Kharafi National Jan 6th 2013, 04:27 1. Answer inbound calls as well as assist customers who have specific inquiries
2. Use questioning and listening skills that support effective telephone communication.
3. Understand the impact of attitude in handling calls professionally
4. Effectively deal with job stress, angry callers, and upset customers
5. Use the most appropriate way to communicate with different behavior types on the telephone.
6. Identify voice skills and how to enhance a good telephone presentation.
7. Meets commitments to customers
8. Display Time flexibility towards shifts as per work floor requirements
9. Build customer's interest in the services offered by the company
10. Provide personalized customer service of the highest level
11. Update the existing databases with changes and the status of each customer/prospective customer
12. To raise Reactive Maintenance (RM) work orders for technical staff
13. To interrogate data records (manual & computerised) as directed for accuracy, legibility or damage.
14. To auto generate reporting data on PPM and RM carried out to ascertain status.
15. To generate periodic reports accurately and efficiently for client reporting.
16. To sort, classify, file and retrieve information, according to content, purpose, user criteria, or numerical order in accordance with company filing system
17. To communicate with customers, employees, and other individuals by Help Desk action and to impart information on status of work orders.
18. To complete work schedules and follow up with the concerned personnel to close the completed task in the system.
19. To update and close the completed task in the system
20. To conduct after-service calls and ensure customer's satisfaction is obtained and update the same in the system
21. Provide on-the-job training to new department staff members. Job Details | Date Posted: | 2013-01-06 | | Job Location: | United Arab Emirates | | Job Role: | Secretarial | | Company Industry: | Other | Preferred Candidate | Career Level: | Mid Career | | Gender: | Male | Apply Now - Jobs in UAE - Search All Jobs |  | HR Specialist - Nasr City Distribution Center - PepsiCo Inc. Jan 6th 2013, 02:00 This vacancy is available in all governorates.
Job Description:
Staffing & Onboarding:
- Internal Job Posting for Staff & Front Liners- Shortlist and interview the internal applicants- Sourcing CVs & use the Front Liners database- Follow up on the Letter Of Understanding and submitting it to the accepted candidate- Hiring of seasonal labor- Exit interviews & Analyzing data and prepare recommendations or alarming signs- Timely enrollment of new employees in payroll and benefits programs- Timely execution of administrative changes for employees who change jobs or employment status- Track the Annual Operating Plans vs. Actual and recommend means of optimizing the Head Count- Hiring/ attendance / and payment for the daily labor- Do a proper assessment for the new hired employee after the 3 months prohibition- Employee transfer forms/ files- Track and ensure the implementation of the hiring of relatives- Carry out Ahlan (onboarding program) for new hires- Prepare and onboarding plan for new hires
Training:
- Get trained and provide the site with the assigned trainings- Train all the employees on the new policies- Deliver and Champion Code Of Conduct
Outsourcing:
- Handling the outsourcing company in the location- Investigation on site- Handling any investigation requirement on site- Investigate and answer any employee complain
Communication:
- Power Of 1 preparation/ logistics in each site- Announcements- HR Service board- Carry out communication policies to establish a proper flow of information at all levels of the organization- Prepare and follow up on the intouch action plans in the Distribution Center- Come up with ideas for flowers for the employees
Administration:
- Manage all the medical cases and follow up with the central team/ follow up on the doctors visit to the site- Manage all the invoices and pay back- Manage the Petty cash of the medical cases - Pending- Manage the service car in the DC- Manage the different service providers (cleaning company ..ect) and escalate when needed- Handle the Buffet and the allowance for employee drinks- Handle the cafeteria and ensure that the service provider is providing service with quality- Handle the transportation service- Maintenance furniture/ AC / Machines/ Meeting room- Mobile lines- maintain the First Aid boxes
Others:
- Contract renewals- Finalize the end of service documents for the employees- Responsible for the employee files and updates- Follow up on the employees who didn't show up for 10 days and sending the write communication and warnings- On-time and accurate personnel administration to meet employee needs, PepsiCo requirements, legal compliance and safety regulations- Requests for HR letters- Manage the labor reporting directly to him/her- Point of contact for the D&A policy in the DC (transfer, results …ect)- Implement the labor law- Track the attendance
Qualifications/Requirements:
- Ability to deal with diverse backgrounds.- Analytical / Thinking skills to be able to identify opportunities.- Communication skills.- Inter-personal Skills.- Bachelor Degree holder- Good command in both spoken & written English & Arabic language is required
PepsiCo Job Details | Date Posted: | 2013-01-06 | | Job Location: | Egypt | | Job Role: | Other | | Company Industry: | Accounting/Auditing | Preferred Candidate | Career Level: | Student/Internship | Apply Now - Jobs in Egypt - Search All Jobs | | Plant Human Resources Shared Services Supervisor - PepsiCo Inc. Jan 6th 2013, 02:00 Job Description:
- Fulfills the Plant Front Line recruitment needs in line with PepsiCo International process as per the Annual Operating Plan including conducting initial interviews for internal and external applicants.- Implements company internal policies & regulations with regards to; recuritment, transfers, promotions & terminations & ensure proper communication for this across all plant.- Prepares/Communicates monthly payroll effects including all additions or deductions (overtime worked, penalties, etc...) with Head Office Personnel/Payroll team.- Maintains an updated Operations database of monthly headcount with all new recruits,
terminations, transfers, resignations, ...etc to handle all related queries.- Implements Daily Labor policies in terms of labor suppliers and their financial benefits.- Assists in implementing the staff appraisal process for the Operations force in partnership with Functional Human Resources Manageras per internal guidlines & procedures.- Prepares records required for legal administrative authorities (Labor Office) that includes: penalities, vacation balances, 5% Disabled... etc).- Maintains Attendance and Leaves records (vacations, absenteeism, sick leave ...etc) to all Operations team (management & non management).- Provides full support and responds to all employees queries to ensure their compliance to company's policies and values.- Assisits Functional Human Resources Managerin implementing Human Resources key initiatves and projects with regards to : Staff referral program, Professional driving liscense, Front Line sourcing tracking, ...etc.- Assists in the recreational activity for employees during Summer in terms of organizing one day trip, summer trips...etc)- Conducts monthly review for the attendance of plant manager as per the Company's personnel policies and esnure all attendences are complete and accurate.- Collabrate with and supports the Human Resources Shared Services manager in resoloving any attendance issues may occur for operational staff on weekly basis.- Reviews the monthly vacation balance report prior sending to Functional Human Resources Managerand perform any analysis required for employees' vacations and communicate findings to Functional Human Resources Managerand plant manager.- Reviews monthly penalties report with supporting documents and all employees warnings on weekly basis- Reviews overtime report prior sending to Functional Human Resources Manageron weekly basis.- Completes all documents related to any employees' resignations in coordination with line managers and conduct exit interviews to resigned employees upon need.- Conducts interviews for applicants, follow up on employment tests, results and the preparation of hiring documents while providing any needed clarifications for new hires in order to submit it to Functional Human Resources Managerin a timely manner.- Revises daily labor costs on monthly basis prior to management approval.- Reviews submitted Performance Development Rating from all plants and align with Functional Human Resources Managerin any modifications or analysis related to employees' performance.- Follows up on recording annual vacations, sick leaves, absenteeism and attendance on the relevant reports by the personnel team.- Reviews the tasks and the responsibilities of the vacant jobs that would be announced for external recruitment in alignment with line managers.- Prepares job ads for labor and send to Functional Human Resources Managerfor approval, review internal and external applicants in respect of the Company's policies, values and job's qualifications.- Conducts initial interviews for L3 - in collaboration with line managers, coordinate technical interviews, supervise the selection and hiring process for applicants and ensure that all hiring documents a Job Details | Date Posted: | 2013-01-06 | | Job Location: | Egypt | | Job Role: | Other | | Company Industry: | Accounting/Auditing | Preferred Candidate | Career Level: | Student/Internship | Apply Now - Jobs in Egypt - Search All Jobs | | B2B Sales Assistant | Female| Internet Start-up| INTERNSHIP - Actimizer Jan 5th 2013, 23:16 We are offering a part-time Internship for a Female Student, who is studying Bachelor or equivalent in the Dubai area, to act as Sales Assistant to support our B2B sales activities in the GCC region. We, at Actimizer in Dubai, provide a proven telephony software application on the cloud delivering excellence in telemarketing, telesales, marketing surveys and other outbound telephony activities: http://www.actimizer.com/
The ideal female candidate is a self-starter with natural talent to convince people over the phone and strong focus in delivering results. She will be responsible to:
• Qualify leads based on data provided by our sales organization
• Call qualified leads until 1st sales meeting is secured
• Organize schedule of sales meetings
• Find new ways to get new relevant leads
Hours of part-time internship are flexible and during business hours. Office is based in Dubai Internet City. You would be part of a fast growing international Internet start-up. The right female candidate will be offered a base internship allowance + commissions. This internship is an excellent opportunity to test out in real life your talent for sales and get on board a promising Internet start-up in the Arab world. Job Details | Date Posted: | 2013-01-05 | | Job Location: | Dubai, United Arab Emirates | | Job Role: | Sales | | Company Industry: | Internet/E-commerce | | Joining Date: | 2013-01-13 | Preferred Candidate | Career Level: | Student/Internship | | Gender: | Female | | Degree: | Certification / diploma | Apply Now - Jobs in UAE - Search All Jobs | |